UPDATED COVID-19 APPOINTMENT PROTOCOLS

UPDATED COVID-19 APPOINTMENT PROTOCOLS

We know your new appointment will look different and not be the “Avant experience” you are used to, but we maintain a gold standard and currently that is safety. Below are the new appointment protocols. Please read so you are familiar with our new system. This is temporary and the better we are today, the quicker we can be our old self. Thank you for your patience and continued support.

Starting Tuesday, September 8th, guests will be able to park anytime of day inside LaSalle Plaza parking facility for a flat rate of $10. This voucher is good for the duration of your appointment whether it be 45 minutes or 4+ hours. Please note, Avant will continue to validate your parking in LaSalle Plaza if you enter after 4:00 pm or anytime on Saturday and purchase a minimum of $20 of retail items (service dollars not included in offer). LaSalle Plaza ramp is located under and directly connected to LaSalle Plaza. Entrance to the ramp is off of 9th Street between Hennepin Avenue and LaSalle Avenue. Parking vouchers are purchased directly from Avant.

WHAT TO EXPECT

Our primary goal and full commitment are to the safety, sanitation, and well being of our staff, guests, and surrounding community. We do ask for patience as we continue to refine or adjust our protocols.

If you receive your appointment confirmation via email or text, you will also receive a link to a digital waiver form. This must be filled out prior to your arrival for your appointment- this is required in order to receive a service. We will verify your waiver at check in. This may also be done upon arrival. Please sign the waiver when you receive your appointment confirmation: https://form.jotform.com/201337197204147?fbclid=IwAR3FcejiK8gZHMa7MUSD2k0BDGi2Gv2hx23e9tep6Zm0kZRe_ZJVtw2Ke2Y

A face mask is required at all times. No exceptions unless you have a medical note. We ask you to wear a face mask that loops around your ears- not one that ties behind your head. All team members are required to wear a mask.

Service by appointment only. We aren’t able to accept walk-in appointments at this time.

First-time clients may be asked to do a complimentary consultation with a stylist via Zoom before scheduling.

Our complimentary beverage service is temporarily suspended

We will not have magazines available for use.

We ask that you come to your appointment alone if at all possible. Our waiting area is temporarily unavailable. Service providers are only allowed one guest in the salon at a time. Additional friends, children, significant others, etc. will have to wait outside the salon. If a minor is coming in for a service, a parent may consult with the stylist but may need to step outside the salon once the service starts. We ask that the minor be comfortable being with the stylist without a parent present.

We ask you to bring in only what you need and limit large bags (backpacks, tote bags, computer bags). We will have designated bins for large items. Personal items allowed at stylist chairs will be limited.

Our changing rooms will be closed. Please wear the appropriate shirt or top.

Our tester products and makeup unit will not be available for use.

Social distancing is enforced except between stylists and guests. Currently, we are only allowed 50% of the fire code capacity. For capacity and distancing requirements, our stylists have had to shift their schedules.

We have added additional hours. New hours will be:

Monday 9-5 pm
Tues-Friday 9-7 pm
Saturday 8-3
We request 24 hours notice when cancelling appointments.

CHECK IN

We will have a check-in station before you can enter the salon. We ask that you arrive to your appointment no more than 5 minutes early. Please note signage located outside the salon entrance when checking in for your appointment. Stand as close to the glass as possible to respect the skyway traffic. If a guest is checking in, please wait at one of our designated wait stands. Life doesn’t always run on time. If you are running late, please call the front desk. Being more than 15 minutes late may require rescheduling.

At check in we will:

Greet with a wave
Offer disposable mask if not already wearing one
Take a touch less temperature read (must be under 100.4 to enter)
Check on or sign digital service waiver
Sanitize guest’s hands

DURING SERVICE

Your stylist will present your prepared and sanitized tools.

We are excited to announce starting September 8th, we will be adding blow-drying back to our service. We have added additional plexi glass to ensure safety when blow-drying. Please note, you may choose to leave with damp hair to lessen time spent in the salon. The front desk may ask when booking if you would like to include the blow dry to your service. This is strictly for timing purposes. If necessary, we reserve the right to discontinue blow-drying if recommended by health professionals. If you choose to do a dry haircut, please arrive with clean, dry hair.

Certain services and treatments will be temporarily suspended. This includes: complimentary massage treatments, walk-in consultations, facial waxing except for brow waxing, makeup services, and beard trims.

Your stylist or the front desk will gather any retail items you wish to take home with you. If you prefer to do your shopping from home, please click this link and support our salon: https://www.aveda.com/locator/get_the_facts.tmpl?vanity=1&SalonID=794&fbclid=IwAR2Yb0iBcsDxdWOCvLbHki8lHQMdCFPZfBcn0dHPCg2WPMnEEzs2eFYVY9A

CHECK OUT

We have added plexiglass shield at our front desk for added safety.

Our credit machine offers contactless checkout: apple pay or android pay as well as credit cards enabled with RFID. We request non-cash transactions if possible.

A $5 surcharge will be added to each ticket. This helps recover nightly professional cleaning, PPE, and added sanitation requirements.

If a guest is purchasing retail items only, he/she can call an order in, pay over the phone, and pick up at check-in area. If stopping in, the guest must wait outside the salon while an Avant team member gathers and collects payment.

We ask for your patience. The front desk will be answering calls and completing checkout as quickly and efficiently as possible.

We’ve been working hard to ensure our safety plan is thorough and our team members are well trained. For example, each team member has completed advanced sanitation training; we installed a touch-less faucet and soap dispenser, and have nightly professional cleaners. We have added an electrostatic sanitizing sprayer to our nightly cleanup. We are ready and hope our appointment protocol answers your questions and eases your mind. We look forward to seeing you soon!

 

Respectfully,

Kari and Tom