29 May New COVID-19 Appointment Protocols
We know your new appointment will look different and not be the “Avant experience” you are used to, but we maintain a gold standard and currently that is safety. Below are the new appointment protocols. Please read so you are familiar with our new system. This is temporary and the better we are today, the quicker we can be our old self. Thank you for your patience and continued support.
THE NEW APPOINTMENT AT AVANT
Our primary goal and full commitment are to the safety, sanitation, and well being of our staff, guests, and surrounding community. We do ask for patience as we continue to refine or adjust our protocols.
WHAT TO EXPECT
If you receive your appointment confirmation via email or text, you will also receive a link to a digital waiver form. This must be filled out prior to your arrival for your appointment- this is required in order to receive a service. We will verify your waiver at check in. This may also be done upon arrival. Please sign the waiver when you receive your appointment confirmation: https://form.jotform.com/201337197204147
A facemask is required at all times. No exceptions unless you have a medical note. We ask you to wear a facemask that loops around your ears- not one that ties behind your head. All team members are required to wear a mask.
Service by appointment only. We aren’t able to accept walk-in appointments at this time.
First-time clients are required to do a complimentary consultation with a stylist via Zoom before scheduling.
Our complimentary beverage service is temporarily suspended
We will not have magazines available for use.
We ask that you come to your appointment alone. Our waiting area is temporarily unavailable. Service providers are only allowed one guest in the salon at a time. Additional friends, children, significant others, etc. will have to wait outside the salon. If a minor is coming in for a service, a parent may consult with the stylist but must step outside the salon once the service starts. We ask that the minor be comfortable being with the stylist without a parent present.
We ask you to bring in only what you need and limit large bags (backpacks, tote bags, computer bags). We will have designated bins for large items. Personal items allowed at stylist chairs will be limited.
Our changing rooms will be closed. Please wear the appropriate shirt or top.
Our tester products and makeup unit will not be available for use.
Social distancing is enforced except between stylists and guests. Currently, we are only allowed 25% of the fire code capacity. Please note the floor decals when checking in and out and outside the salon. For capacity and distancing requirements, our stylists have had to shift their schedules.
We have added additional hours. New hours will be:
- Monday 9-6 pm
- Tues-Friday 9-8 pm
- Saturday 8-4
- We request 24 hours notice when cancelling appointments.
We will have a check-in station before you can enter the salon. We ask that you arrive to your appointment no more than 5 minutes early. You will see new window decals on our front windows indicating “Please Wait Here”. They are placed a minimum of 6’ apart. Stand as close to the glass as possible to respect the skyway traffic. If a guest is checking in, please wait at one of our designated wait stands. Life doesn’t always run on time. If you are running late, please call the front desk. Being more than 15 minutes late may require rescheduling.
At check in we will:
- Greet with a wave
- Offer disposable mask if not already wearing one
- Take a touch less temperature read (must be under 100.4 to enter)
- Check on or sign digital service waiver
- Sanitize guest’s hands
Your stylist will present your prepared and sanitized personal kit.
Temporarily, we will not be blow-drying hair. We want to minimize the airflow and possible spread of droplets. Your stylist will do a complimentary basic braid or ponytail if desired.
Please arrive with clean, dry hair. Stylist’s techniques include dry and wet cutting. During the consultation, it will be determined if another shampoo is needed. All color services will be shampooed.
Certain services and treatments will be temporarily suspended. This includes: complimentary massage treatments, walk-in consultations, blow out styles, Keratin treatments, facial waxing except for brow waxing, makeup services, bang and neck trims, and beard trims.
Your stylist or the front desk will gather any retail items you wish to take home with you. We have been instructed to keep all for purchase items in covered storage. If you prefer to do your shopping from home, please click this link and support our salon: https://www.aveda.com/locator/get_the_facts.tmpl?vanity=1&SalonID=794&fbclid=IwAR2yxFdTlz3hMfNv7Qc5OIsfeR8fimqDN3i4Qvj2cirV8ow5YzT8UO8fqZU
We have added plexiglass shield at our front desk for added safety.
Our credit machine offers contactless checkout: apple pay or android pay
We request non-cash transactions if possible.
A $5 surcharge will be added to each ticket. This helps recover nightly professional cleaning, PPE, and added sanitation requirements.
If a guest is purchasing retail items only, he/she can call an order in, pay over the phone, and pick up at check-in area. If stopping in, the guest must wait outside the salon while an Avant team member gathers and collects payment.
We ask for your patience. The front desk will be answering calls and completing checkout as quickly and efficiently as possible.
We’ve been working hard to ensure our safety plan is thorough and our team members are well trained. For example, each team member has completed advanced sanitation training; we installed a touch-less faucet and soap dispenser, and have nightly professional cleaners. We are ready and hope the new appointment protocol answers your questions and eases your mind. We look forward to seeing you soon!
Yours in Service,
Kari and Tom